Shipping policy

This is a translation of the Spanish original, provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: 17 August 2026

1. SHIPPING DESTINATIONS

We ship to Spain and to international destinations. Available destinations and their rates are shown during the checkout process before you confirm your order.

2. DELIVERY TIMES

  • Mainland Spain: 3 to 7 working days.
  • International shipping: 4 to 10 working days.

Delivery times are estimates, are counted in working days from payment confirmation and do not include weekends or public holidays.

Personalised items: if your order includes a printed item, allow up to 5 additional days on top of the time stated. If your order combines personalised and non-personalised items, they may be shipped together once the personalisation is complete. See the Personalisation Terms.

During sale periods, promotional campaigns and public holidays, delivery times may be longer.

3. SHIPPING COSTS

Shipping costs are not included in the product price. They are calculated according to the destination and shown itemised before you confirm your order.

  • Mainland Spain: €4.99 (VAT included).
  • Free shipping on orders over €89.90 delivered to mainland Spain.
  • All other destinations: the applicable rate is shown during checkout.

4. ORDER TRACKING

Once your order has been prepared, you will receive an email with the assigned carrier and the tracking number. The telephone number you provide may be used to notify you of the delivery by text message.

5. DELIVERY

Delivery is made to the address you provide. We recommend checking your details carefully before confirming your order: we cannot accept liability where delivery cannot be completed because the details provided are inaccurate or incomplete, or because of the recipient's repeated absence.

We cannot guarantee delivery to hospitals, public bodies or other premises with restricted public access; in such cases the delivery is deemed completed when the order is made available to the recipient at reception or at the access control point.

If the parcel arrives visibly damaged, we recommend noting this on the delivery note and telling us as soon as possible at retail@villarrealcf.es.

6. SHIPMENTS OUTSIDE THE EUROPEAN UNION

Shipments to countries outside the European Union are subject to customs clearance. In addition to the product price and shipping costs, the recipient must pay any import duties and taxes applied by the authorities of the destination country.

These amounts:

  • Are not included in the price shown in the store or in the shipping costs.
  • Are calculated at customs according to the type of product, its value and its country of origin.
  • Are paid directly as part of the import process.

United States: since 29 August 2025, all shipments to the USA are subject to customs clearance on the terms stated above.

7. PROBLEMS WITH YOUR DELIVERY

If your order does not arrive within the expected time or you have any problem with the delivery, write to us at retail@villarrealcf.es with your order number and we will look into it.

For returns, see the Returns and Withdrawal Policy.