Refund policy

This is a translation of the Spanish original, provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: 17 August 2026

This page covers three different things that are best not confused: your legal right of withdrawal, our commercial exchange and returns policy (which is additional and broader), and what to do if a product arrives faulty or incorrect.

1. RIGHT OF WITHDRAWAL

If you are buying as a consumer, you have 14 calendar days from receipt of your order to withdraw from the contract, without giving any reason and without any penalty (Articles 102 et seq. of Royal Legislative Decree 1/2007).

How to exercise it. Let us know before the deadline expires by means of an unequivocal statement:

Email: retail@villarrealcf.es
Post: VILLARREAL CLUB DE FÚTBOL, S.A.D., Carrer Blasco Ibáñez, 7, 12540 Vila-real (Castellón), Spain

You may use our withdrawal form, although this is not mandatory. We will confirm receipt and explain how to return the item.

Returning the product. You must send it back to us without undue delay and in any event within 14 calendar days of notifying us of your decision.

Refund. We will refund all payments received, including standard delivery costs, without undue delay and within no more than 14 calendar days of receiving your notice. The refund will be issued using the same payment method you used, at no cost to you. We may withhold the refund until we have received the product or until you provide proof of having sent it back.

If you chose a delivery method other than the least expensive standard option, we are not obliged to refund the additional costs arising from that choice.

Return costs. The direct cost of returning the product is borne by you, except in the cases set out in section 4.

Condition of the product. You are liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

2. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply in the following cases:

Personalised products (Article 103(c)): goods made to the consumer's specifications or clearly personalised. In our store this includes any garment or item printed with a name, squad number or badge. See the Personalisation Terms.
Products sealed for health protection or hygiene reasons that have been unsealed after delivery (Article 103(e)). In particular: underwear, swimwear and reusable bottles.
The other cases provided for in Article 103 of Royal Legislative Decree 1/2007.

These exclusions do not in any way affect your rights if the product turns out to be faulty, damaged or not in conformity with the contract.

3. COMMERCIAL EXCHANGE AND RETURNS POLICY

In addition to your legal rights and on a voluntary basis, we accept exchanges and returns for 15 calendar days from receipt of the order, subject to the following conditions:

The product must be in perfect condition, unused and undamaged.
It must retain its original packaging, labels, accessories and anything else included in the shipment.
It must be fit for resale as a new product.
It must not be a product excluded under section 2.

The cost of shipping the product to our premises is borne by you, except in the cases set out in section 4.

This commercial policy is additional and does not replace or limit the right of withdrawal in section 1 or the legal guarantee in section 5.

4. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If the product you receive is faulty, has been damaged in transit or does not match your order, write to us at retail@villarrealcf.es quoting your order number and, if possible, attaching photographs.

In these cases Villarreal C.F. bears the full cost of shipping, both for returning the product and for sending the replacement, and will proceed with the replacement or refund in accordance with section 5.

This applies equally to personalised products: if the printing arrives faulty or does not match what you ordered, we will put it right at no cost to you.

If the parcel arrives visibly damaged, we recommend noting this on the delivery note and telling us as soon as possible. Not doing so does not deprive you of your rights, but it helps us make a claim against the carrier.

5. LEGAL GUARANTEE OF CONFORMITY

All products sold in the Official Store are covered by the legal guarantee of conformity provided for in Royal Legislative Decree 1/2007.

We are liable for any lack of conformity existing at the time of delivery and becoming apparent within three years of delivery. Unless proven otherwise, any lack of conformity becoming apparent within two years of delivery is presumed to have existed at that time.

In the event of a lack of conformity you are entitled to have it brought into conformity — repair or replacement — and, where this is not possible or would be disproportionate, to a price reduction or termination of the contract. Bringing the product into conformity will be free of charge to you and will include any necessary costs, in particular shipping costs.

This guarantee also applies to personalised products.

6. HOW TO ARRANGE A RETURN

Write to us at retail@villarrealcf.es quoting your order number and the reason.
We will confirm your request and give you shipping instructions.
Send the product to: VILLARREAL CLUB DE FÚTBOL, S.A.D. — Carrer Blasco Ibáñez, 7, 12540 Vila-real (Castellón), Spain, enclosing a copy of your proof of purchase.
We will inspect the product and process the exchange or refund.

No exchange or return will be processed without a prior request.

Every returned product is inspected. If it does not meet the conditions in section 3 and is not a case covered by section 4 or 5, we may refuse the exchange or return, in which case the product may be sent back to you with the corresponding shipping costs payable by you.

7. COMPLAINTS

If you are not satisfied with the outcome, you can contact us at retail@villarrealcf.es or on +34 964 524 921.

Official complaint forms are available to consumers and may be requested at that same address.

You may also contact the consumer authorities of your autonomous region or the relevant Consumer Arbitration Board (Junta Arbitral de Consumo). If you reside in another European Union Member State, you may contact the European Consumer Centre.