Personalisation Terms
This is a translation of the Spanish original, provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.
Last updated: 17 August 2026
In the Official Store you can personalise certain products with a player's name and squad number, with your own name or with competition badges. Please read this page before you do: personalisation is a made-to-order service and has its own terms.
1. WHAT COUNTS AS A PERSONALISED PRODUCT
A personalised product is any garment or item to which, at the customer's request, printing is applied of:
- A player's name.
- A personal name or free text.
- A squad number.
- A competition badge.
- Any other personalisation element.
2. NO EXCHANGES OR RETURNS
Personalisation is produced specifically for each customer and cannot be reversed.
In accordance with Article 103(c) of Royal Legislative Decree 1/2007 and Article 16(c) of Directive 2011/83/EU, goods made to the consumer's specifications or clearly personalised are excluded from the right of withdrawal.
Accordingly, personalised products cannot be exchanged or returned once production has begun, including where the customer has made a mistake entering the name or number. Please check your details carefully before confirming your order.
This does not affect cases of faulty, damaged or incorrect products, or the legal guarantee of conformity, both of which apply in full to personalised products too. If the printing arrives faulty or does not match what you ordered, write to us and we will put it right.
3. CHANGING OR CANCELLING YOUR ORDER
If you need to correct any personalisation detail, write to us as soon as possible at retail@villarrealcf.es quoting your order number. We can only act on your request if the order has not yet gone into production.
4. SQUAD NUMBERS AND CHANGES TO THE SQUAD
Squad numbers may change while the transfer window remains open, until 31 August. The names and numbers offered in the store are those in force at the time of purchase and may change afterwards, whether because of a change of number or because the player leaves the club.
Villarreal C.F. cannot be held responsible for such changes where they occur after the printing has been done.
If you would rather be sure the number is final, we recommend waiting until the transfer window closes before personalising your shirt.
5. DELIVERY TIME
Orders that include personalised items require up to 5 additional days of preparation on top of the usual time stated in the Shipping Policy.
If your order includes both personalised and non-personalised items, they may be shipped together once the personalisation is complete.
6. PERSONALISATION CONTENT
Villarreal C.F. reserves the right not to carry out personalisations that include:
- Insulting, discriminatory or obscene expressions, or expressions contrary to the law or public order.
- Content infringing third-party rights, including trade mark, image or intellectual property rights.
- Names of people unconnected with the club without their consent, where these could cause confusion.
- References to commercial brands, unofficial sponsors or rival clubs.
In these cases we will contact you so that you can change the personalisation or, if you prefer, we will cancel the order with a full refund.
7. CARING FOR PRINTED PRODUCTS
To keep the personalisation in good condition, we recommend washing the garment inside out, at a maximum of 30 °C, without bleach, without fabric softener and without ironing directly over the print.
8. FURTHER INFORMATION
These terms supplement the General Terms and Conditions and the Returns and Withdrawal Policy.
For any questions: retail@villarrealcf.es · +34 964 524 921
