Terms of use

LAST REVISION: 04/04/2018

This document consists of 12 sections:

1. Identifying data
2. Object
3. General Contracting Conditions
4. Business Interactions
5. Use of the web
6. Website Security
7. Linking Policy
8. Intellectual Property Rights
9. Minors
10. Limitation of Liability
11. Jurisdiction and applicable laws
12. Generalities and modification of the conditions of use

I. IDENTIFICATION DATA

Internet domain: https://shop.villarrealcf.es/, hereinafter, the Official Online Store of Villarreal CF
Company name: VILLARREAL CFSAD
CIF: A12362927
Address: Calle Miralcamp s/n, 12540 Vila-real (Castellón).
Email: tiendaoficial@villarrealcf.es
Telephone: 964 524 921
Registration Data BORME, Commercial Registry of CASTELLÓN T 1174, L 738, F 99, S 8, H CS 7677, I/A 23

II. OBJECT

The purpose of this website is to sell official Villarreal CF merchandise. The characteristics of each product are displayed by selecting it individually on the website. If you wish to contact us, you can do so through the following means:

a. by mail, to the address indicated above
b. via email to the address tiendaoficial@villarrealcf.es
c. by telephone: 964 524 921

Access to the website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by THE USER.

The Terms of Use are intended to define the conditions under which the sales of the products offered on the OWNER's website are carried out.

Purchases made through the platform establish the creation of a contract concluded remotely, which necessarily implies its acceptance, without restrictions or reservations, by its CLIENTS according to the General Contract Conditions explained below.

This contract is established from the moment a user creates an order and the payment made by the user is confirmed, thus accepting the following General Terms and Conditions of Contract.

III. GENERAL CONTRACTUAL CONDITIONS

1. PRICES: The prices shown next to each product include applicable taxes (VAT included). Prices are displayed in euros. The OWNER reserves the right to unilaterally modify the price and/or characteristics of the products offered through its website at any time. To guarantee the customer the certainty and security of the price and/or characteristics of their products, these will be those in effect at the time the order is placed. In the order confirmation information, prior to the buyer accepting the transaction, the prices of each of the selected items and any applicable promotions or discounts are clearly specified. The costs generated by the transport of the products to the address indicated by the CUSTOMER are included in the final price shown in the order.

2. INFORMATION PRIOR TO THE CUSTOMER'S PRODUCT PURCHASE PROCESS: The customer must select the products they wish to purchase by clicking the "Add to Cart" button located above each product. These will be added to the shopping cart located in the website's top menu bar. Once the products have been selected, to continue with the purchase process, the customer must click the "Proceed to Checkout" button that appears next to the order total. In the next step, the order summary will appear, and billing and shipping information will be requested. Next, the payment method must be selected: Redsys system or cash on delivery. Once payment is confirmed by either of the two methods described above, the purchase document will be sent to the customer's email address and will always be available upon request from the website owner. When entering billing and shipping information, the Tax Identification Number and Province/Country verification are used. This information is available in Spanish.

3. INFORMATION PROVIDED TO THE CUSTOMER AFTER THE PRODUCT PURCHASE PROCESS: After completing the purchase and validating the payment, the CUSTOMER will receive an email with a summary of their purchase and order number. Similarly, the purchase document will always be available upon request from the WEBSITE OWNER. The email with the order information will be sent once the OWNER has received payment confirmation (via the Redsys system or cash on delivery). The latter method is slower due to the operating procedures of each bank.

4. PAYMENT METHODS: The OWNER uses two payment methods: Redsys or cash on delivery. The CUSTOMER must choose which payment method they wish to use before proceeding with the purchase.

• Redsys System: an online system for making payments and transfers over the internet without sharing financial information with the recipient. You can find more information about this service here. As in the previous case, the ACCOUNT HOLDER only receives confirmation that the purchase process has been completed successfully.
• Payment Card: #WEBSITE works with accredited banks specializing in online payment methods, which have a secure and confidential system when the user purchases products. During the payment process, communication is exclusively between the USER and the bank, and #WEBSITE only receives confirmation from the bank that the purchase has been successfully completed.
• Cash on delivery: the customer pays for the merchandise at the time of physical delivery.

5. DELIVERIES: Regarding the shipping of your package, packages are generally sent within 72 hours of receiving your payment within the national territory (weekends and holidays are not counted), and within 5 to 7 business days for international shipments.

When you make your purchase, you will receive a confirmation email through which you can check the status of your order.

If you are not at the address indicated during delivery, the courier will call the phone number included in the purchase.

Shipping costs include packaging, handling, and shipping. (Shipping costs are non-refundable)

6. LITIGATION OR REFUSAL OF PAYMENT: In case of rejection of payment by any of the payment methods of THE HOLDER, the payment cannot continue.

IV. BUSINESS INTERACTIONS

Completing and submitting the order form constitutes acceptance of the terms of this contract. The USER is hereby considered a CLIENT.

Orders will be delivered through a third-party transport agency. Orders will be delivered to the address provided by the customer. Therefore, the owner assumes no responsibility if delivery cannot be completed due to inaccurate or incomplete information provided, or if the recipient is absent. Notwithstanding the foregoing, the owner will take all reasonable steps to ensure delivery as soon as possible, to the satisfaction of both the sender and the recipient. Delivery times are approximate and may be subject to change due to special circumstances (such as holidays, transport strikes, or other extraordinary events), for which the owner is not responsible. The owner will forward any comments made on the order form to the transport agency but cannot guarantee compliance with the specified conditions, such as deliveries at specific times.

The OWNER cannot guarantee the delivery of orders to hospitals, public bodies or other buildings where there are restrictions on access to the general public, the order being fulfilled and released from liability, when the order has been made available to the recipient at the reception or place that acts as access control.

The OWNER's commitment to sell and deliver the offered products is subject to the availability of the advertised product and its stock until supplies last. Therefore, the OWNER, in its commitment to quality and customer service, strives to ensure that the advertised products are available at all times. However, in the event of exceptional circumstances such as excessive orders, multiple simultaneous orders, or other situations that result in the product being out of stock, the order and the contract between the parties will be voided by virtue of this termination clause, and the customer will be fully refunded in the case of prepayment.

For any information or query regarding your order, THE CUSTOMER may contact THE OWNER through any of the means indicated above in these terms of use.

The CUSTOMER shall have the right to withdraw from the contract within fourteen calendar days of receiving it, provided that the OWNER is notified within that period so that the appropriate return procedures can be established (return number, and method and address for return shipment), with a refund of the price paid for the product, excluding order-related costs and shipping costs. The OWNER undertakes to refund this amount within a maximum of 14 calendar days, thus shortening by two weeks the mandatory period stipulated by Royal Legislative Decree 1/2007.

The CUSTOMER will be exempt from transportation costs if the return is due to one of the following reasons:

• In the event that the package is received damaged, the CUSTOMER is obligated to refuse delivery. If, despite this, the CUSTOMER accepts the shipment and one or more products inside are found to be damaged due to transport, the OWNER will send the CUSTOMER a new product. The OWNER will cover all additional shipping costs incurred, provided the product has not been used, altered, or tampered with. To this end, the CUSTOMER must contact the company within a maximum of 3 days from receipt of the merchandise. After this period, the OWNER reserves the right to refuse the return for this reason. It is important that the CUSTOMER checks the condition of their purchase upon receipt and, if they observe any damage supposedly caused by transport, indicates it on the delivery note at the time of signing.
• If any of the products received do not match the order placed, the OWNER will resend the correct products or issue a refund. The OWNER will cover all additional shipping costs, provided the product has not been used, altered, or tampered with. To initiate this process, the CUSTOMER must contact the company within 3 days of receiving the merchandise. After this period, the OWNER reserves the right to refuse the return for this reason.
• In the event that the products received are not in perfect condition due to a manufacturing defect, the OWNER will send the CUSTOMER a new product or refund the corresponding amount. The OWNER will bear all additional shipping costs that may arise. To do so, the CUSTOMER must contact the company within a maximum of 3 days from receipt of the merchandise. After this period, the OWNER reserves the right to refuse the return for this reason.

The OWNER will not accept any exchanges or returns of products without prior authorization. To do so, the CUSTOMER must contact the OWNER through www.shop.villarrealcf.es, where they will be given instructions on how to complete the exchange or return. If the order is canceled before it has been shipped, the order will be fully canceled and the total amount refunded at no additional cost.

V. USE OF THE WEB

www.shop.villarrealcf.es provides access to a multitude of information and services (hereinafter, "the content") belonging to THE OWNER. The user assumes responsibility for the use of the website. This responsibility extends to any registration that may be necessary to access certain services or content. In such registrations, the user will be responsible for providing truthful and lawful information. The user agrees to make appropriate use of the content and services that THE OWNER offers through its website and, by way of example but not limitation, agrees not to use them to (I) engage in illicit, illegal, or activities contrary to good faith and public order; (II) disseminate content or propaganda of a racist, xenophobic, pornographic, or illegal nature, or that constitutes an apology for terrorism or an attack on human rights; (III) To cause damage to the physical and logical systems of THE OWNER, its suppliers, or third parties, or to introduce or spread computer viruses or any other physical or logical systems that could cause the aforementioned damage; (IV) To attempt to access and, where applicable, use the email accounts of other users and modify or manipulate their messages. THE OWNER reserves the right to remove any comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, harmful to minors, or that threaten public order or safety, or that, in its opinion, are unsuitable for publication because they are unrelated to the purpose. In any case, THE OWNER, as administrator of its website, will act diligently as soon as it becomes aware of any acts committed against professional ethics, the image and prestige of THE OWNER, as well as these Terms of Use or its Privacy Policy.

The OWNER reserves the right to deny, at any time and without prior notice, access to this website or part thereof to any user.

VI. WEB SECURITY

The website uses industry-standard information security techniques, such as firewalls, access control procedures, and cryptographic mechanisms, to prevent unauthorized access to data. To achieve these objectives, the user agrees that the provider may collect data for the purpose of authenticating access controls.

VII. LINKING POLICY

The linked websites are not controlled by the OWNER and the OWNER is not responsible for the contents of any linked site or any link contained within a linked website, or for any changes or updates to such websites. The OWNER is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the website by the OWNER.

VIII. INTELLECTUAL PROPERTY RIGHTS

The website www.shop.villarrealcf.es, its source code, design, navigation structure, databases and the various elements contained therein (texts, graphics, images, photographs, samples and materials appearing therein, industrial technologies, files, logos, color combinations and any element susceptible to protection) are protected by intellectual and industrial property rights owned by VILLARREAL CF SAD.

The USER is authorized to reproduce, view, print, link and/or partially download content from THE WEBSITE only and exclusively by complying with ALL of the following conditions:

a. That it is compatible with the purpose of THE WEBSITE
b. That it not be used for commercial purposes unrelated to THE OWNER.
c. That none of the content of the WEB be altered in any way.
d. That no graphic, photograph or image available on the WEB be used, copied or distributed separately from the text or other images that accompany it.
e. That information about the URL (or link) to the web page from which it was extracted, or failing that, to www.shop.villarrealcf.es, be included at all times and in a visible manner.

The WEBSITE USER must refrain from deleting, altering, circumventing or manipulating any protection devices or security systems included in the various elements that make it up (graphics, images, photographs, samples and materials that appear therein, files, logos, etc...)

Access to THE WEBSITE does not imply assignment, transfer or any other type of waiver, total or partial, of Intellectual or Industrial Property rights.

The use of distinctive signs (trademarks, trade names) is not permitted, except with the express authorization of the legitimate owners.

The OWNER reserves the right to modify, delete and/or update the information and elements contained on THE WEBSITE, its configuration and/or its presentation, at any time and without prior notice.

IX. MINORS

VILLARREAL CF SAD. is aware that the internet is a medium accessible to minors. Minors, except those who have been emancipated (Article 314 of the Civil Code), cannot independently enter into a sales contract online (Article 1263 of the Civil Code). The website will not knowingly process personal information belonging to minors. Parents are advised to inform their children about the proper use of the internet and explain the transmission and collection of information on websites.

X. LIMITATION OF LIABILITY

The USER agrees not to use the website and the services offered therein for activities contrary to the law and to respect these general conditions at all times, refraining from using the website www.shop.villarrealcf.es in any way that may impede, damage or impair its normal operation, the property or rights of THE OWNER, other Users or any third party in general.

In particular, and without this implying any restriction to the obligation assumed by THE USER in general in accordance with the previous section, THE USER agrees, in the use of THE WEBSITE to:

• Do not introduce, store or disseminate on or from the website any content or propaganda that is racist, xenophobic, pornographic, sexist, promotes terrorism or violates human rights, or that infringes upon the rights to privacy, honor, image or dignity of individuals.
• Do not introduce, store or disseminate through the website computer viruses or any other physical or logical systems that may cause damage to the computer equipment of THE OWNER or third parties.
• Do not introduce, store or disseminate on or from the website any false, incorrect or inaccurate statements or references about the pages, products and/or services of THE OWNER.

THE OWNER will not be liable:

• Regarding the improper use of the service.- THE USER must make proper use of the service made available to him, without THE OWNER being able to have any responsibility for the improper use.
• Regarding opinions or content - THE OWNER is not directly or indirectly responsible for the opinions or content expressed in the messages.
• Regarding possible technical deficiencies.- The COMPANY will not be responsible in any case for alterations in the service that occur due to failures in the electrical network, in the data connection network, in the server or in the performance thereof
• Regarding the content of third-party pages. THE OWNER is not responsible for the information and other content integrated into third-party spaces or web pages accessible from THE WEBSITE.

The OWNER invests continuously in technological devices that attempt to minimize the risk of viruses and similar software, as well as unauthorized content, in its information systems. However, the USER must be aware that they should take their own measures to minimize the damage caused by such unauthorized software, viruses, Trojans, and any type of software known as malware, thereby releasing the OWNER from any liability that may arise from the presence of malware in the files available on this website.

Since the use of THE WEBSITE may involve the processing of personal data, please read our privacy policy carefully.

The OWNER reserves the right to modify these General Terms and Conditions, as well as any applicable Special Terms and Conditions, at any time and without prior notice, by publishing said modifications on the website so that Users may be aware of them. If any clause of this document is declared null and void, the remaining clauses will remain in full force and effect and will be interpreted taking into account the intent of the parties and the purpose of these terms and conditions.

The OWNER shall not be liable if he has no actual knowledge that the activity or information to which he refers or recommends is unlawful or that it infringes the property or rights of a third party susceptible to compensation, or if he has such knowledge, he acts diligently to remove or disable the corresponding link.

XI. JURISDICTION AND APPLICABLE LAWS

This contract shall be governed by Spanish law. For any disputes that may arise in connection with this contract, the parties, expressly waiving any other jurisdiction, submit to the jurisdiction of the courts of the user's domicile for any dispute that may arise from access to or use of the website. If the user is domiciled outside of Spain, VILLARREAL and the user submit, expressly waiving any other jurisdiction, to the courts of the city of Valencia, Spain.

Notwithstanding the foregoing, any disputes that may arise as a result of commercial relations between the parties may be submitted to Regulation (EU) No 524/2013 on the out-of-court settlement of disputes, in accordance with its provisions. The European Commission provides an online dispute resolution platform, which is available at the following link: link .

XII. GENERAL PROVISIONS AND MODIFICATION OF THE CONDITIONS OF USE

VILLARREAL CF will pursue any breach of these conditions as well as any improper use of its website by exercising all legal actions that may correspond to it under the law.

These Terms of Use may be revised from time to time to reflect changes in applicable law, updates to our information collection and use procedures, the introduction of new services, or the discontinuation of existing ones. These changes will be effective upon posting on the website, so it is important that you review these Terms of Use regularly to stay informed of any updates.

In compliance with current data protection regulations, we inform you that the data controller for your personal data is Villarreal CF SAD. The purpose of processing your data is to keep you informed about news, updates, products, and services related to us or our sector. This processing is based on your consent. The personal data collected will not be transferred to third parties under any circumstances, except where expressly required by law. You can access, rectify, and delete your data, as well as exercise other data protection rights, by contacting rgpd@villarrealcf.es. You can find more information about our privacy policy here.