This document consists of 8 sections:

  1. Introduction

  2. Personal information collected on the website

  3. Uses of personal information collected on the website

  4. Transfer of personal data

  5. Protection of Personal Data (RGPD)

  6. User obligations

  7. Presence in social networks

  8. Other


This Privacy Policy describes the rules and procedures relating to the request, collection, processing, storage and use of personal information and is applicable to the services offered by VILLARREAL C.F. S.A.D. is an internet domain owned by VILLARREAL C.F. S.A.D. with address at Plaza Mayor, 19. CP 12540 - Vila-real- CASTELLÓN.

The terms "VILLARREAL C.F. "we", "us", "platform", "the web" and "the site" used in this Privacy Policy refer to VILLARREAL C.F. S.A.D. (hereinafter also, THE OWNER).

Registration with VILLARREAL C.F. and the use of the services offered therein implies acceptance of this Privacy Policy by the user (hereinafter, THE USER). From time to time, this Privacy Policy may be revised in order to update changes in current legislation, update our procedures for requesting, collecting, processing and uses of personal information, the appearance of new services or the exclusion of others. These changes will be effective from the date of publication on the web, so it is important that you regularly review this Privacy Policy in order to stay informed about the changes. is a web platform owned by VILLARREAL C.F. S.A.D. whose purpose is the sale of official products of the soccer team VILLARREAL C.F. The characteristics of the same are reflected by selecting each product individually through the web.

If you wish to contact us, you can do so through the following means:

    1. by post, at the address indicated above

    2. by e-mail to the address :

    3. by telephone: 964 524 921

With all this, we reserve the right to investigate any content that violates this Privacy Policy as well as the incorrect, improper and fraudulent use of the Terms of Use described on the website.


In order to complete the purchase process, send the product, issue the corresponding invoice and deal with any incident or query with our customers, before placing the order, the following personal data will be requested:

    1. first name, last name, telephone, country, address, postal code, country, town/city, and province (all are required fields).

Information on economic transactions: VILLARREAL C.F. S.A.D. uses two means of payment: by credit card through the payment gateway with Redsys or by cash on delivery. THE USER must choose which payment system he/she wishes to use before proceeding with the purchase:

  • Payment card: to materialize the payment through this means the payment gateway instrument is used, also called virtual POS. This is a more immediate payment method than the previous one. VILLARREAL C.F. S.A.D. allows card payment through the Redsys payment gateway. VILLARREAL C.F. S.A.D. works with banks accredited in means of payment through the Internet, which have a secure and confidential system at the time when the user proceeds to make the purchase of their products. At the time of payment the communication is exclusive between the USER and the bank, and VILLARREAL C.F. S.A.D. only receives a confirmation from the bank that the purchase process has been completed successfully.

  • Cash on delivery: through this method, the user pays for the goods at the time of physical delivery of the same.

The formalization of an order in VILLARREAL C.F. S.A.D., assumes that you are the owner and customer buyer and you are not impersonating anyone. The data entered must be real and truthful. If VILLARREAL C.F. S.A.D. detects fraudulent data or data that attempt to violate this Privacy Policy, we will proceed to take appropriate measures, communicating the data to the relevant authorities.


VILLARREAL C.F. S.A.D. will only use your personal information under this Privacy Policy and, in general, will request your consent to use your personal information for purposes other than those for which you initially provided it.

The main purpose of collecting your personal information is to manage the data of users customers who buy on the platform and manage payments, logistics, shipping, returns, customer service and commercial communications electronically.

VILLARREAL C.F. S.A.D. will use your personal data for the purposes described above. Also,

VILLARREAL C.F. S.A.D. will keep you informed about its products, news, promotions and new services through the e-mail address provided.

We will also use your contact details to keep you informed, including by email, about the activities organized by the club, both own and external, as well as products, all in the field of sports and, among others, with the aim of promoting sport among its members and subscribers. Use this link if you do not want us to use your data for the purposes described in this paragraph in compliance with Article 21.2 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce.

Likewise, VILLARREAL C.F. collaborates with other organizations, both public and private (such as the sponsors that appear on its website), that offer products or services that could be interesting for its members and subscribers, related to the activity of VILLARREAL C.F., so unless you declare otherwise, we could also send you this type of information.

Use this link if you do not want us to use your data for the purposes described in this paragraph.

VILLARREAL C.F. through its website, does not sell, rent, share or distribute the information of its registered users to third parties outside the platform. By accepting this Privacy Policy, you acknowledge, consent and agree that VILLARREAL C.F. may retain and disclose your registration data and any other information provided if required to do so by applicable law or in the good faith belief that such access, retention or disclosure is reasonably necessary to: (1) comply with legal process, including but not limited to civil or criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Privacy Policy or the Terms of Use; (3) respond to claims of violation of the rights of third parties; (4) protect the rights, property or safety of VILLARREAL C. F. personnel, our users and the general public.


In order to carry out the delivery service of the products purchased; VILLARREAL C.F. informs you that it will transfer your contact details to the transport companies with which it works for the sole purpose of being able to ship the goods correctly according to the destination indicated by THE USER on the purchase form.

Similarly, the data for billing, accounting or taxation purposes will be communicated to the authorities, regulatory bodies and public administrations with competence in the field that the current legislation so provides.

We inform you that your personal data will be transferred, in compliance with legal obligations, to the competent bodies in the field that require or request them (Royal Spanish Football Federation, public administration or the state security forces and bodies according to their respective competences).

VILLARREAL C.F. informs that, in general, international transfers outside the European Economic Area (EEA) are not carried out. In the event of a transfer of data outside the EEA, VILLARREAL C.F. will have the appropriate guarantees to carry out such transfer, in accordance with the requirements established by the General Data Protection Regulation.


Identifying data of the controller: see I. INTRODUCTION

Purpose of data processing: to manage the data of users who create accounts in the official Villarreal CF store so that they can make purchases through the website (secure payment, shipping data, customer service, tracking and information and queries, information on news and


Data retention: customer (buyer) data will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible liabilities that may arise from that purpose and the processing of the data, in accordance with the regulations in force in Spain, in addition to the periods established in the applicable archiving and documentation regulations. They will also be kept as long as the user does not express his right of deletion, in the case of non-buyer users.

Legal basis for data processing: user consent; execution of an electronic contract for the purchase of products; legal obligations (including but not limited to: General Law for the Defense of Consumers and Users, General Tax Law, Corporate Tax Law, Account Auditing Law, Value Added Tax Law, Civil Code, Commercial Code).

Transfer of data: Tax Administration, Banking Entities, Public Administration with competence in the matter; IT service companies for the infrastructure of the online store; courier and transport companies for the delivery of the products. Exercise of the rights of Access, Rectification, Opposition, Deletion, automated decisions,

Portability and Limitation of data: by contacting sending a copy of your official identity document (ID card, NIE or passport) to verify the identity of the person who contacts us. The maximum response time will be 30 days from receipt, and may be extended for a maximum period of 2 months if necessary. In any case, you can request the guardianship of the

Spanish Data Protection Agency through its website.


No profiling and automated decisions based on profiling are made.


The use and browsing of our website allows the installation of cookies. The acceptance or rejection of cookies, their configuration, as well as their detail, is described in the Cookies Policy of the website.


  1. You will not request login information or access an account belonging to another user.

  2. You will not use VILLARREAL C.F.S.A.D. for illicit, misleading, malicious or discriminatory acts.

  3. You will not perform any action that could disable, overload or affect the proper functioning of this website.

  4. You will not facilitate or encourage violations of this Privacy Policy.

  5. You will not provide false personal information on this website, or create an account for others.

  6. If we disable your account for cause, you will not create another one without our permission.

  7. You will keep your contact information accurate and up to date.

  8. You will not share your password, let anyone else access your account, do anything that may compromise the security of your account, or transfer your account to anyone else.

  9. of your data, danger or threat detected in the security of data and communications, users who violate the Terms of Use or our Privacy Policy, as well as any other incident related to the security and confidentiality of information to the administrators of VILLARREAL C.F.S.A.D. at

  10. You will not carry out actions that violate the secrecy of communications, intellectual or industrial property rights, fraud or the privacy of other users.


VILLARREAL C.F.S.A.D. is also present in the social network FACEBOOK, TWITTER, INSTAGRAM and GOOGLE+. VILLARREAL C.F.S.A.D. does not share or communicate any personal information of its followers, and as administrator, adopts the appropriate security measures and privacy settings provided by this social network. You can consult its Privacy Policy and Terms of Use in the following links:



  1. OTHER


    1. Encryption: treatment of a set of data, in order to prevent anyone except the recipient of the data from being able to read it, equipped with powerful security and confidentiality


    2. Cookie: piece of information that is stored in the user's computer that accesses a web page through the browser. They are small files that are installed on the hard disk or in the browser and help to personalize services, facilitate navigation and obtain information from web visitors.

    3. Spam: E-mail messages, usually with advertising content, which are sent to users without their prior request or consent. In many cases, they are disseminated massively and using illicit means to obtain e-mail addresses and for the sending process.

    4. Firewall: Security element used to filter information packets entering and leaving a system connected to a network, such as the Internet.

    5. Secure data transfer protocol https: encryption method that prevents the information exchanged between a personal computer and the server to which it is connected from being intercepted (guarantee of confidentiality) or manipulated (guarantee of integrity).

    6. Impersonation: malicious activity whereby the user impersonates another person for various reasons, usually for purposes harmful to the impersonated person.

    7. Registered User: natural person who has special rights in some Internet service (or application) by accrediting himself/herself in the same by means of an identifier and a password, obtained with previous registration in the service, free of charge or for payment.

    8. Web User: natural person who browses web pages without the need to accredit himself/herself by means of a user and password.

Applicable law and jurisdiction: The law applicable to this contract shall be Spanish Law.

VILLARREAL and the user, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of the user's domicile for any dispute that may arise from access to or use of the Website. In the event that the user is domiciled outside Spain, VILLARREAL and the user agree to submit to the courts and tribunals of the city of Valencia (Spain), expressly waiving any other jurisdiction.


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